Deleting a Workplace user account or Workplace plan.

Deleting an individual user’s profile is different from deleting your organization’s Workplace instance.
Deleting a user account from Workplace
If you are an admin of your Workplace, you can only delete user accounts which have either never been claimed or are currently deactivated. If you want to remove access to a user account but don't want to delete their data, you should deactivate the account rather than delete it.
What happens when you delete a user account
If you delete a user account, be aware that:
  • This action cannot be undone.
  • The user will no longer be able to log into Workplace.
  • You will not see them in the People section of the Admin Panel.
  • Posts, comments and messages will be permanently deleted.
  • Your coworkers won't be able to see the account on Workplace.
  • It may take up to 90 days for all of the user's interactions to be deleted.
  • Any content from other users that is dependent on the deleted users' content (example: comments on the deleted users' posts) will also be deleted.
  • While we're deleting this information, it will be inaccessible to other people using Workplace.
  • Some of the things people do on Workplace aren’t stored in their accounts. For example, a coworker may still have messages from a deleted account even after it's been deleted.
  • Users will be forced out of groups and their admin privileges will be lost. Keep in mind that if you choose to reactivate the user account within 14 days of deletion, their admin privileges will be restored.
How to delete a user account
To delete a user account, from your computer:
  1. From your News Feed, click Admin panelAdmin Panel in the left menu.
  2. Click People.
  3. Click More next to the name of person you want to delete.
  4. Click Delete Account.
  5. Click Confirm.
Deleting Workplace for your organization
Admins are able to delete Workplace for their organization at any time, so long as there are no outstanding payments.
Bear in mind that if you delete your Workplace:
  • This action cannot be undone.
  • All accounts, content, posts, comments, messages and other data inside this Workplace will be permanently deleted.
  • You and all members of this Workplace will immediately lose access.
To delete Workplace for your organization, from your computer:
  1. Click Admin panelAdmin Panel in the left menu on Workplace.
  2. Click settingsSettings.
  3. Scroll down and click Delete Workplace.
    • If there are any outstanding payments, you will be asked to complete them before progressing.
  4. Enter your company name and complete the form.
  5. Click Delete this Workplace.
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